A critical requirement of OHSAS 18001 is corrective & preventive action (Sec. 18.104.22.168), and we are often asked the difference. Here is a quick evaluation and example to help you:
ISO 9000:2015 Sec. 3.6 is used to define them in OHSAS 18001 3.4 & 3.18 as follows:
Correction: When a problem occurs, you need to keep several aspects in mind.
You could call this - Damage Control. Although this correction takes steps to correct the problem it has no bearing on cause.
Corrective Action: Now determine if the importance of the situation requires further action:
The causes need to be looked into to prevent recurrence if it was a big deal.
Preventive Action: First you need to assess the risk and mitigate it based upon severity. The following tools are helpful: Source: Carnegie Mellon University
OHSAS 18001 Corrective/Preventive Action Guide
This CAPA Process Guide is a time-tested outline for developing or improving your corrective action/preventative action approach (CAPA). For instance, the guide helps you develop each phase of the process including:
- Record Potential or Actual Non-conformance
- Assign and Manage Request
- Investigate Root Cause
- Design Corrective Action
- Implement Corrective Action
- Follow-Up on Corrective Action to Assure Effectiveness
A customer orders 500 parts, but only 450 are delivered.
OHSAS 18001 requires the organization to have a documented procedure for corrective an preventive action.
Note: The combination of corrective action and preventive action documented procedures into a single OHSMS document is acceptable, but is not recommended. If these are combined, then it is important to verify that the organization understands clearly the difference between the intent of corrective and preventive actions.
Take Root Cause Analysis with Corrective Action Training!